Commission's Follow-up Includes Details on Assessment Outcomes.
The town hall has announced the launch of a new "virtual office" service as part of its digitalization efforts. This six-week test phase, a cooperation between the town hall and ACP IT Solutions, aims to offer convenience and efficiency for contacting, completing official business, or clarifying general concerns with the social welfare office.
The virtual office can be accessed at [website] during the scheduled opening hours. Citizens can now digitally schedule appointments with specific departments, including general social counseling, education and participation, and refugee casework.
For those seeking general social counseling, appointments are available every Thursday from 10 am to 12 pm. The refugee caseworker is available digitally every Wednesday from 9:30 am to 12 pm. Waiting times may occur, but the waiting list position is displayed transparently.
Once in the virtual office, employees of the social welfare office are available via video conference. The new service for contacting the responsible person is available digitally, ensuring a more streamlined and efficient process.
Johannes Bawidamann, along with IT experts, introduced the virtual office and emphasized that it meets all data protection requirements and the highest security standards. The virtual office is designed for contacting the social welfare office and is now operational during its scheduled opening hours.
It is important to note that the virtual office is an addition to the existing option for personal visits to the town hall. Citizens can still choose to visit the town hall in person if they prefer.
The pilot project initially focuses on "general social counseling", "education and participation", and "refugee caseworker". The town hall encourages citizens to make use of this new service and experience the benefits it offers.
This innovative step towards digitalization is expected to significantly reduce waiting times and provide a more accessible and convenient way for citizens to interact with the social welfare office.
