Daily Installment: Heatstroke from the One and Only Day Series
In a heartwarming incident, a Toyota dealership in the Kamata area, known for its high elderly population, came to the rescue of an elderly lady and her daughter who were suffering from the scorching heat.
The incident took place when the mother suddenly fell ill due to the heat. Her daughter, in a state of panic, ran to the nearby Toyota dealership for help. It was Iguchi-san, a staff member at Toyota Mobility Tokyo Kamata Naka Rokugo Minami dealership, who took charge of helping the mother.
Iguchi-san, previously an engineer, had requested to be assigned to the front desk for direct customer contact. His wish was to be "there for customers" and to help them. This preparedness and empathy towards customers proved to be crucial in this emergency situation.
Having previously experienced something similar to a heatstroke, Iguchi-san was able to respond calmly. The dealership staff prepared a cool, shaded area for the mother and daughter to rest and administered urgent care. After resting for about an hour, the mother was able to recover and walk unassisted.
The mother and daughter who were helped by Iguchi-san sent a thank you letter expressing their gratitude for his help during their crisis. The mother also sent a message filled with gratitude to the dealership staff members a few days later.
The staff members at the dealership aim to be "best in town" and strive to be relied upon by both car owners and non-car owners. They take the time during vehicle inspections to check air conditioners and other systems, focusing on prevention rather than just repairs. Iguchi-san finds satisfaction in trying to satisfy customers and values their smiles above all else.
This incident is a testament to Toyota's customer-first principle. It highlights the staff members who strive for the happiness of others and embody Toyota's values. The story is part of Toyota's "One and Only Day" series, which features real-life stories involving dealership staff.
In 2020, an advertisement campaign from Toyota's early days was revived, featuring a message from President Akio Toyoda. The message emphasised the importance of customer service and the role of dealership staff in creating a positive customer experience. The store's Assistant Manager, Kan-san, encourages staff to do something for customers to be thanked by them.
The article encourages readers to follow the "One and Only Day" series for more stories about Toyota's dealership staff members and their interactions with customers. It is a reminder of the importance of customer service and the impact it can have on people's lives.
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