Digitization efforts persist with IREN
IREN, one of Italy's largest multi-utility companies, has embarked on a significant digital transformation journey. With over 8500 employees and around 2 million customers, IREN, formed in 2010 from the union of Emilian and Turin-based realities, has been making strides in digitalization.
The partnership between IREN and Intesa Sanpaolo, a well-known Italian bank, follows a well-structured innovation strategy. The collaboration between the two entities has expanded across multiple business areas since its inception in 2014, initially involving e-invoicing for the public administration.
The mandatory introduction of e-invoicing for private entities in 2019 prompted many companies to digitize their entire order and invoicing process. For IREN, this digitalization was a necessary step following the unification of its territorial realities at the end of 2016.
Beyond e-invoicing, IREN required more extensive corporate digitalization. One such instance was the digitization of an approval workflow within IREN's laboratories, which was predominantly paper-based before the transformation. Intesa implemented a certified document management platform with digital signature and PEC sending for IREN, streamlining the process and enhancing efficiency.
Regulatory requirements, as stated in a report by the Digital B2B Observatory of the Politecnico di Milano, are a significant factor in the digitalization of Italian businesses. Interestingly, the improvements in IREN's digitalization over time are partly due to the mutual knowledge created between IREN and Intesa. This collaboration has had positive "side effects" on other processes or business areas, as demonstrated by IREN's case.
The collaboration between IREN and Intesa has been ongoing and long-term. Intesa has been supporting IREN in its digital transformation journey since the implementation of e-invoicing, demonstrating a commitment to driving innovation and efficiency in the utility sector.
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