Finshape broadens its digital banking offerings through the acquisition of a customer loyalty platform
Finshape, a leading provider of digital banking solutions, has announced the acquisition of Realtime-XLS, a global loyalty platform from the Collinson Group. This strategic move extends Finshape's presence with new offices in France and Singapore, and brings approximately 60 new specialists to the company, increasing the total team size to nearly 600 professionals.
The acquisition aligns with Finshape's buy-and-build strategy, as explained by Jenő Nieder, Deputy CEO at PortfoLion Capital Partners, majority owner of Finshape. By integrating the Realtime-XLS solution, Finshape extends its Digital Bank Operating System (DBOS) with advanced loyalty capabilities.
The loyalty solution forms an integral part of Finshape's growing, customer-centric digital banking portfolio. It aims to build deeper, more meaningful relationships with customers by offering hyper-personalized experiences. These capabilities allow banks to reward customer behaviour, strengthen customer engagement, and organically boost revenues through cross-sell and up-sell activities.
The loyalty solution will be made available to existing Finshape customers in Europe, the Middle East, and the CIS. This expansion strengthens ties with leading banks in key Middle Eastern and APAC financial hubs, such as the UAE, Australia, Indonesia, and Singapore. Some of the leading financial institutions supported by Finshape include Raiffeisen International and Erste Group.
The adoption of digital bank platforms by banks, like Finshape, can rapidly increase revenues while enhancing the customer experience. By integrating the Realtime-XLS solution, Finshape extends its customer loyalty solution expertise and geographic reach, positioning itself as a comprehensive digital banking solutions provider.
The acquisition significantly extends Finshape's customer loyalty solution expertise and geographic reach. Finshape's loyalty solution is designed to help banks create a loyal customer base by offering tailored rewards and incentives. This approach is expected to lead to increased customer retention and revenue growth for the banks that adopt the solution.
While the search results do not contain information about the founder or CEO of the Realtime-XLS company that was sold, the acquisition marks a significant milestone in Finshape's growth and expansion. The company is poised to continue delivering innovative digital banking solutions to its growing customer base, supporting millions of end users across 100 banks.
