Funding round for AI chat service Rifa AI heads by Seaborne Capital amounting to $1.1 million dollars
Rifa AI Secures $1.1 Million Funding to Expand in North America and Enhance Voice AI Platform
Rifa AI, a startup specializing in conversational AI for call centers, has raised $1.1 million in a funding round. The funding round was led by Seaborne Capital.
The investment will support Rifa AI's expansion into North America and further development of its modular and regulatory-compliant voice AI platform. The startup, founded in 2023 by IIT Bombay alumni Sameer Fulzele and Shubham Khoker, is developing human-like AI agents that automate complex voice workflows in heavily regulated sectors, including healthcare, insurance, and financial services.
Rifa AI's focus is on scaling voice workflows in sectors where human involvement has traditionally been essential due to compliance challenges. The platform ensures compliance with regulatory standards like HIPAA and TCPA, and integrates with existing enterprise systems, such as CRMs, ERPs, and telephony infrastructure.
The funding will also be used to enhance product capabilities, expand Rifa AI's engineering and sales teams, and establish a stronger presence in North America, including localized deployments and compliance support.
The platform delivers autonomous, policy-compliant interactions in real time. Up to 60% of queries are resolved end-to-end by Rifa AI's AI, and the call volumes for human agents have been reduced by as much as 70% due to the platform. Rifa AI's voice agents have processed over three million minutes of customer interactions.
The startup's voice AI platform automates functions such as appointment scheduling, payment reminders, first notice of loss (FNOL) intake, and order processing. These AI agents are designed to automate complex voice workflows in heavily regulated sectors, ensuring decisions align with system and policy constraints.
Unfortunately, the search results do not contain information about which institution led Rifa AI as an investor in a financing round in 2023.
As Rifa AI continues to grow and expand, it is poised to revolutionize the way businesses handle customer interactions in heavily regulated sectors, providing a more efficient and compliant solution for both businesses and customers alike.
