Gaming establishment, Jake's 58, resumes operations after IT disruption temporarily knocks out online machines.
Posted on: June 5, 2025, 07:50h.
Last updated on: June 5, 2025, 09:45h.
Author: Devin O'Connor @CasinoorgDevinO
Publication: Asia Pacific Gaming, Commercial Gaming, Legislation, Politics
Source: Casinoorg
Article: Jake's 58 Casino Hotel Resumes Operations After IT System Glitch
Jake's 58 Casino Hotel, nestled on New York's Long Island, has reopened its doors following a baffling day-long issue with its computerized gaming machines.
The usually buzzing casino floor fell eerily silent when technicians noticed a snag in its video lottery terminals (VLTs) on Wednesday morning. Jake's 58 took to social media, assuring patrons that the technical hiccup was under control and promising a prompt resolution.
But troubleshooting proved to be a longer haul than anticipated. Jake's initially planned to reopen by 5 pm on Wednesday; that initial deadline came and went, with a new target of 8 pm set. But once more, that mark was missed, leaving casino enthusiasts in the lurch.
In a surprising twist, Jake's finally managed to get its act together, reopening just before 11 pm. The casino, open from 8 am to 4 am daily, welcomed its patrons back for another round of gaming action.
Shhh... What Really Happened?
In 2023, Jake's found itself in the middle of a cyberattack that left its VLTs inoperable, thanks to a snafu with the New York State Gaming Commission's centralized VLT system managed by Everi[1]. However, this time around, Jake's hasn't shared much about the cause of the recent outage, simply stating that normal operations were back on track.
Phil Boyle, president of Suffolk Regional Off-Track Betting Corp. (Suffolk OTB), which runs Jake's, confirmed, "Yesterday, we closed for a spell to restore a crucial casino system. Our team stepped up and got everything operational again."
Wondering what exactly happened during that secretive 'spell'? Well, spill the beans, Suffolk OTB!
VLT Operations Explained
Remember the good old days when casinos relied on swooshing green felt tables and slot machines for gaming action? Jake's 58 and its fellow New York VLT casinos have swapped them out for sleek video lottery terminals, which generate about 46% of their gross gaming revenue[2].
The state banks an additional 44%, using those funds for K-12 public education. The remaining 10% is used to cover VLT vendors and other administration costs associated with the central VLT system[2].
Despite this temporary speedbump, Jake's 58 forged ahead with plans to expand and renovate its existing facility, investing $210 million in a project that will double its gaming floor and VLT positions to 2,000, update its hotel guestrooms, and build a new parking structure capable of holding 500 vehicles[3].
Next spring, Jake's 58 will unveil a 3,500-square-foot events center, a 200-seat food court, and a swanky 17,500-square-foot VIP lounge and entertainment area[3]. Keep an eye out for that!
[1] https://www.casino.org/news/jakes-58-casino-internet-outage-new-york/
[2] https://www.casino.org/how-vlts-work/
[3] https://www.casino.org/news/jakes-58-pays-50-million-to-expand-its-long-island-casino/
[4] https://www.casino.org/news/jakes-58-casino-tv-management-glitch-causes-service-interruption/
[5] https://www.casino.org/news/jakes-58-netent-partnership-to-expand-gaming-offerings/
- The reopening of Jake's 58 Casino Hotel on New York's Long Island was delayed due to an issue with its video lottery terminals (VLTs), akin to the Vegas-style slots in casino-culture.
- After a day-long IT system glitch, NYC's Jake's 58 Casino Hotel finally reopened its doors past midnight, offering customers yet another round of casino-games.
- Phil Boyle, president of Suffolk Regional Off-Track Betting Corp. (Suffolk OTB), which operates Jake's 58, confirmed the casino closed for a while to restore a crucial system, with normal operations resumed.
- Despite the temporary setback, Jake's 58 continues its expansion plans, investing $210 million to double its gaming floor and VLT positions, update its hotel rooms, and build a new parking structure.
- In the upcoming Spring, Jake's 58 will unveil a newly renovated facility boasting a 3,500-square-foot events center, a 200-seat food court, and a swanky 17,500-square-foot VIP lounge and entertainment area.
- In 2023, Jake's 58 faced a cyberattack that affected its VLTs, mirroring the situations faced by other casino-and-gambling establishments across Las Vegas and the world.
- The secrecy surrounding the recent VLT operations outage sparked curiosity about what really transpired during the enigmatic 'spell' when Jake's 58 was closed.
