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Inform Member States about the actions carried out to enforce this Decision.

Deutsche Telekom AG - Bonn, August 22, 2025: Heimerzheim: Offers Customer Service Insights on Queries...

Inform Member States about the implemented steps associated with this Decision by the Commission.
Inform Member States about the implemented steps associated with this Decision by the Commission.

Inform Member States about the actions carried out to enforce this Decision.

In a significant development, Deutsche Telekom has nearly finished the fiber optic expansion for around 45,000 households and businesses in areas affected by the 2021 flood. This expansion aims to provide a modern and powerful network, offering a new infrastructure for residents.

Katja Kunicke serves as the spokesperson for the fiber optic expansion project. She is available to provide information about the fiber optic switch. Residents can contact her directly at the provided hotline (0800 22 66 100) for free.

Telekom's mobile help desk is on-site to assist with any questions and technical support regarding the switch to a fiber optic connection. The advisory team will also be making rounds in various locations, with a scheduled visit to Heimerzheim at the church on Friday, August 29 from 10:00 - 11:30 AM.

For those interested in learning more about the fiber optic network, information can be found on the Telekom website at

Residents in the affected areas can switch to the new fiber optic network at any time. For more comprehensive information about the fiber optic switch and flood-related updates, visit https://www.telekom.com/flood-info.

Here are the addresses of the Telekom Shops for easy reference: - Telekom Shop Rheinbach: Hauptstr. 48, 53359 Rheinbach - Telekom Shop Bonn-Duisdorf: Rochusstr. 198, 53123 Bonn - Telekom Shop Euskirchen: Neustr. 15, 53879 Euskirchen

As the temporarily repaired old copper-based network is gradually replaced by the modern fiber optic network, residents can look forward to improved connectivity and seamless digital experiences.

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