International Car Rental for Travelers: Skirting Problems During Summer Holidays Abroad
The European Consumer Centre (ECC) Germany offers valuable advice for travellers renting cars abroad, especially when it comes to avoiding hidden costs and unwanted additional insurance.
If problems arise at the counter, such as rejected payment methods or being pushed additional insurance, the ECC advises calmness and documenting the situation. Consumers should only sign contracts if they understand all the contents, and translation apps like Google Lens can help.
In many cases, only a credit card is accepted, and debit cards are often rejected. Clarifying the payment conditions in advance is advisable. The locally rented car company is responsible for vehicle problems and additional local costs.
A common issue is when a rental car employee insists on purchasing additional insurance, claiming that the existing coverage is insufficient. It is important to understand the terms of the rental agreement and any additional insurance offered before signing any documents.
Reading reviews of car rental companies, such as those found on Trustpilot or Tripadvisor, can help inform about potential problems. A full coverage insurance without excess is recommended, often booked via intermediaries such as Auto Europe, Rentalcars, or HolidayCars.
For difficulties with providers from EU countries, Norway, Iceland, or the United Kingdom, consumers can contact the European Consumer Centre Germany for free. In mountainous regions, an automatic or electric vehicle is recommended to avoid clutch damage, which is often charged.
The ECC has assisted consumers in reclaiming additional costs incurred due to being forced to purchase additional insurance at the rental car counter. Photos or videos of the vehicle's condition upon pickup and return can help in later disputes.
In online bookings via comparison portals for rental cars, there are usually three parties involved: the comparison portal, a car rental intermediary, and the local car rental company. Consumers should be aware of the potential for additional insurance to be pushed on them at the rental car counter and should seek advice if they encounter this issue.
Further information and contact options can be found on the ECC's website. The European Consumer Centre Germany was founded in 2005 and supports consumers who have problems with providers from EU countries, Norway, Iceland, or the United Kingdom.
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