Modified Guidelines for Incident Reporting in ADR Cases (Manual for ADR Reporting by MGA)
Ready to dive into the world of online gaming and dispute resolution? Here's the lowdown on the Malta Gaming Authority (MGA) and its latest guidance manual for reporting Alternative Dispute Resolution (ADR) proceedings.
This ain't your ordinary manual. It's packed with the deets licensees need to comply with MGA requirements when it comes to submitting their ADR reports each month through the Licensee Portal on their website.
Now, let's talk ADR. Alternative Dispute Resolution is a process that takes disputes outside of court and handles 'em with an impartial entity's help. It's all about mediation, arbitration, and conciliation, offering a less formal, often quicker, and more cost-effective resolution compared to traditional court proceedings.
In the year of the rooster, 2018, the MGA put out an Alternative Dispute Resolution Directive. Fast forward, and iGaming companies operating in Malta are now required to tell players about the procedures for filing a complaint and how to escalate it to an ADR entity that'll help 'em for free.
Operators are also required to report each dispute referred to an ADR entity, along with the outcomes, to the MGA. The MGA's guidance manual spells it out: "We want to know that a dispute has been referred to an ADR entity by the 20th of the next month, plus the monthly report on player funds and details on the parties involved, the subject matter of the dispute, and outcomes 'n' such."
SiGMA got in on the action with its own ADR platform to lend a hand with gambling disputes that involve licensed operators. The service is free for players, while operators foot the bill with a fixed monthly fee. Using their experience in the iGaming biz, SiGMA whipped up a user-friendly platform to help players tackle their disputes. Mex Emini, CTO of SiGMA Group and MD of SiGMA Play, shared: "Our mission is to connect players with operators, create stronger relationships, and contribute to a better iGaming ecosystem."
On the horizon, the SiGMA East Europe Summit powered by Soft2Bet is set to take place in Budapest from 2nd to 4th September 2024. Stay tuned for more updates!
That's a wrap! If you're an MGA-licensed operator, make sure to check out the official MGA Licensee Portal guidelines or reach out to 'em for the precise requirements on ADR report submission. Keep up the good work, and happy gaming!
- Malta, known for its iGaming industry, has mandated MGA-licensed operators to inform players about ADR procedures for filing complaints and escalation to a free ADR entity.
- In line with the MGA's requirements, licensees must submit ADR reports each month via the Licensee Portal, detailing disputes and outcomes.
- To assist with gambling disputes involving licensed operators, SiGMA launched an ADR platform, making it free for players while charging operators a fixed monthly fee.
- SiGMA's ADR platform is user-friendly, designed to help players manage their disputes effectively, and is part of SiGMA Group's mission to foster better iGaming relations and ecosystems.
- Not limited to dispute resolution, SiGMA's initiatives also extend to events like the SiGMA East Europe Summit scheduled for 2nd to 4th September 2024 in Budapest.
- For MGA-licensed operators, it's crucial to adhere to the official guidelines for ADR report submission and maintain a commitment to providing players with a safe and fair gaming environment while integrating new technologies for entertainment, education-and-self-development, casino-and-gambling, sports, general-news, and lifestyle.
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