Online Initiative - Introducing a Digital Platform to Safeguard Passenger Rights Across the EU
In a world where flight delays, cancellations, and denied boarding can often cause stress and inconvenience, the European Consumer Centre (ECC) Germany has introduced a new tool to help travellers navigate their rights under the EU Flight Compensation Regulation.
The new digital tool, available online and in English, allows individuals to quickly and easily determine their rights in the event of a flight disruption. Users simply select their problem, answer a few targeted questions, and receive an immediate overview of the rights that apply to their situation.
According to the regulation, if a flight arrives at least three hours late at the destination, a compensation payment of between 250 and 600 euros can be claimed, depending on the distance of the flight. This applies regardless of the airline, as the regulation covers all flights departing from an airport within the EU.
In addition, passengers are entitled to care services from a two-hour delay at departure. These services include meals, drinks, and, if necessary, an overnight stay in a hotel including transfer, provided the connecting flight is the next day.
If a flight is cancelled, airlines must either refund the full ticket price or offer alternative transportation to the destination. However, if an agreement cannot be reached with the airline, ECC Germany can be contacted free of charge to assist with the claim.
It is important to note that strikes are only considered exceptions if they are outside the airline's control. Similarly, no compensation is due in case of extraordinary circumstances such as severe weather or volcanic eruptions.
Currently, a reform of the EU Flight Compensation Regulation is being negotiated between the European Parliament and the Council. The potential changes have sparked criticism from the network of European Consumer Centres (ECC-Net), with concerns that the deterioration in the legal situation for passengers could be noticeable. The planned changes could lead to a weakening of consumer protection, especially regarding compensation payments.
The final version of the regulation is expected no earlier than autumn 2025, with an entry into force not expected before 2027. In the meantime, passengers experiencing flight delays, cancellations, or denied boarding can rest assured that they have a tool to help them understand their rights and potentially claim compensation.
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