Rapid Parts Delivery Strategy by VinFast for Logistics Efficiency in Europe and ASEAN, Pursuing Operational Perfection
VinFast, the fast-growing Vietnamese automotive company, has announced a significant shift in its logistics strategy. The company aims to provide 24-hour parts delivery across Europe for exceptional customer experience post-purchase of VinFast EVs.
The optimization of cargo weight and dimensions is a new aspect of VinFast's logistics strategy. This strategy is designed to support VinFast's 24-hour parts delivery initiative, which is aimed at minimizing vehicle downtime and bolstering customer confidence.
Aftersales service, including parts availability and swift delivery, has become a crucial differentiator in the competitive automotive market. VinFast recognizes this and is making changes to its order management processes to prioritize cargo weight and dimensions.
The reengineered order management is a step towards achieving more efficient logistics for VinFast. All processes are being reviewed and optimized to ensure 24-hour parts delivery in critical emergencies. This reengineering of order management is part of VinFast's ongoing efforts to improve its logistics processes.
The 24-hour logistics operations for the secure provision of spare parts within Europe by VinFast were set up at the logistics center located in Vienna-West/Auhof. This initiative underscores VinFast's commitment to customer service and support in the automotive industry.
The optimization of cargo weight and dimensions is also aimed at enhancing the efficiency of VinFast's logistics operations. This is particularly significant for new automotive entrants like VinFast, as efficient logistics can be a deciding factor in the competitive market.
The announcement was made by VinFast to Automotive Logistics, highlighting the company's focus on providing an exceptional customer experience after purchasing their electric vehicles. VinFast's logistics approach now focuses on optimizing cargo weight and dimensions, a response to the need for more efficient logistics in the automotive industry.
Moreover, VinFast promises 24-hour parts delivery across Europe in critical vehicle-off-road emergencies for any automotive brand, not just their own. This initiative is aimed at setting a new standard in the automotive industry, demonstrating VinFast's commitment to customer service and support.
