Readiness of retail sector for the initial post-pandemic holiday season assessed?
In the lead-up to the holiday season, retailers are under increasing pressure to deliver flawless service as shoppers expect products to be fulfilled how, when, and where they choose. This pressure is compounded by the fact that consumers plan to spend 12% more on holiday gifts this year compared to last, and a majority of consumers (51%) expect product shortages to continue for at least the next 6 to 12 months.
Against this backdrop, retailers need to distinguish themselves from their competitors to stay competitive. One way to do this is by adopting an omnichannel approach to commerce. Orckestra's solutions are designed to serve the complex needs of enterprise-level retailers and global brands during the holiday season.
Orckestra's Omnichannel Order Management system unifies store operations under one platform, expanding the role of physical stores and optimising in-store inventory usage. This system provides retailers with real-time inventory visibility, which is crucial during the holiday season. Orckestra's cloud service offering allows retailers to scale their systems cost-efficiently during traffic surges.
The right omnichannel commerce platform enables personalization by centralising all customer data in a single view. This means that retailers can offer a more tailored shopping experience, which is increasingly important in a digital-first world. Consumers have adopted a more digital-first mindset due to the pandemic, and retailers need to be prepared to meet this demand.
Diversifying the supplier base can help create a more competitive supplier landscape. Having several vetted backup suppliers can help retailers keep up with demand during peak season. Consumers remain nervous about supply chain reliability, and retailers need to be prepared for unexpected elements during the holiday season.
Orckestra's distributed order management (DOM) systems help retailers get inventory to market faster and with less risk. By streamlining the supply chain, retailers can ensure that products are delivered on time and in the right quantities, reducing the risk of stockouts and overstocks.
Retailers should be prepared for the holiday season and invest in solutions that can help them balance and implement various fulfilment scenarios efficiently. To learn more about Orckestra's solutions, visit https://www.orckestra.com/en. There are no specific companies announced in the previous season to have used Orckestra solutions for optimising their omnichannel operations and customer experiences, but retailers looking to stay competitive in the digital age would do well to consider Orckestra's offerings.
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