Tech company GR8 Tech unveils Champion's Playbook, a strategic guide tailored for top-tier iGaming businesses.
In the fast-paced world of iGaming, where 24/7 availability, lightning-fast responses, and personalised experiences are essential, a new guide has emerged to help businesses navigate the challenges of maintaining high performance. GR8 Tech, a leading company in the industry, has developed the Champion's Playbook for High Performance.
The guide focuses on three crucial pillars of high performance: uptime, speed, and scalability standards. These pillars are the backbone of any successful iGaming business, ensuring that services are always available, fast, and capable of handling a large number of users without compromising on quality.
The Champion's Playbook includes a comprehensive due diligence checklist for evaluating current providers or selecting new ones. According to Yevhen Krazhan, CSO at GR8 Tech, this checklist cuts through sales pitches to focus on the questions that truly matter. The checklist can be used with any provider, making it a valuable tool for businesses looking to improve their performance.
The guide also offers lessons from processing billions of bets per year. It provides specific benchmarks for each pillar, offering tangible goals for businesses to strive towards. For instance, it is well-known that mobile users abandon sites that take longer than three seconds to load, making speed a critical factor in maintaining user engagement.
The iGaming landscape is particularly unforgiving of downtime, especially during major events. Heavy downtime during such events is not only unacceptable but also costly. A recent example is ESPN Bet, which experienced downtime during 26% of March Madness game time. Such incidents underscore the importance of the uptime pillar in the Champion's Playbook.
The guide goes beyond performance metrics, discussing the transformation of infrastructure into engaging, personalised player experiences. It emphasises the need for businesses to move beyond technical mediocrity and recognise that high performance is not just about speed and uptime, but also about delivering an exceptional user experience.
In conclusion, the Champion's Playbook can help build a path to high-performance dominance in the iGaming industry. By focusing on uptime, speed, and scalability standards, businesses can ensure they are delivering the best possible service to their users, resulting in increased user engagement, retention, and ultimately, profitability.
