Telecom Companies Moov and Airtel Face Network Quality Demands from Chad, Risking Potential Penalties
Chad's Government Issues Ultimatum to Mobile Operators over Poor Network Services
The Chadian government has taken a firm stance against the persistent poor quality of network services in the country, issuing a stern warning to mobile operators Moov Africa Tchad and Airtel Tchad. This ultimatum was delivered during a meeting on August 27, 2025, led by the Minister of Telecommunications, Digital Economy, and Digitalization of the Administration, Dr. Boukar Michel.
The meeting, which also included officials from the national regulator, ARCEP, and the state-owned fiber infrastructure company, Safitel, was aimed at addressing the long-standing issue of network services in Chad. Dr. Michel expressed deep dissatisfaction with the persistent poor quality of network services across the country, despite previous commitments from the operators.
The Director General of ARCEP, Hamid Abakar Adoum Haggar, corroborated the Minister's claims about the deteriorating network quality. He highlighted the recurring excuse of fuel shortages for the operators' sites as no longer acceptable, given the repeated promises of investment that have not materialized.
A key issue for the Minister was the operators' failure to connect to the state's newly installed 1275 km of operational fiber optic cable. The General Manager of Safitel confirmed that the fiber infrastructure in the eastern part of the country is fully available, but operators have yet to show any desire to connect.
In response to these concerns, Dr. Michel issued two direct instructions to the operators. They must immediately strengthen their equipment to boost bandwidth and sign a commercial contract to connect to the new fiber network within one week. ARCEP will commission an independent audit to assess the network's true quality.
The Minister also signaled the potential entry of a third mobile operator into the market to increase competition. However, the name of this operator is not yet available in the search results.
The government's warning underscores its resolve to hold the operators accountable. This ultimatum underscores the government's resolve to hold the operators accountable and accelerate the country's digital infrastructure development. The meeting was held to discuss the quality of network services provided by Moov Africa Tchad and Airtel Tchad, and it is hoped that these directives will lead to significant improvements in the near future.
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