Tesla customer reports delivery of Cybertruck with visible glue residue and a damaged front trunk, expressing disappointment and needing to take a day off for repairs.
In the world of electric vehicles, the Tesla Cybertruck has been making waves since its unveiling. However, some owners are finding that the excitement of owning this futuristic vehicle is marred by service issues.
Chris, a Cybertruck owner from Greenville, South Carolina, shared his experience on the Cybertruck Owners Only group on Facebook. Chris had to drive four hours round-trip to Charlotte, North Carolina, to take delivery of his new truck. Upon inspection, he found that his Cybertruck's powered front trunk (frunk) did not work, requiring manual effort to latch it. Furthermore, Tesla did not properly detail his brand-new Cybertruck, leaving glue residue all over it.
Tesla's sales representative downplayed the defect and pressured Chris to accept delivery immediately. However, Chris was informed he had to drive back to Charlotte to get his truck fixed at the service center. Now, he faces the challenge of taking a day out of work and driving four hours round-trip once again to get his brand-new vehicle fixed.
Chris is not alone in his struggles. Multiple Cybertruck owners have reported visiting a Tesla service center multiple times to get their new Cybertrucks repaired. Shawn Shingleton, another owner, had to drive 3 hours round trip to the service station to get his Cybertruck fixed, and this is his fourth trip.
Kenny Maggard Jr., another owner, has the same issue with his frunk and has a second service appointment scheduled because they had to order a new part. Despite these service issues, some Cybertruck owners express regret over Tesla's underwhelming service. Yet, they remain impressed by the handling, tech, speed, comfort, and utility of the Cybertruck, which they describe as next level.
Tinsae Aregay, who follows Tesla and the evolution of the EV space daily for several years, covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. He reports that Lou Tomala, another Cybertruck owner, also experienced a similar issue with his Cybertruck not being detailed properly upon delivery.
Despite the challenges, Jon Dearth, another Cybertruck owner, suggests that while there may be multiple visits to the service center, the Cybertruck is worth the time. Some owners even say the truck is so good it's worth going through the trouble of multiple service visits.
As the Cybertruck continues to roll out to owners, it remains to be seen how Tesla will address these service issues to ensure a positive experience for all its customers.
