Thousands of IBC Technologies' combination boilers are being pulled back due to burn risks.
In a recent announcement, IBC Technologies USA Inc. has initiated a recall for certain models of their CX-Combi-Boiler, sold between May 2023 and June 2025. The affected boilers have serial numbers ranging from 23050001 to 25060099.
If you own one of these boilers, it's essential to take immediate action. The recall information can be found on IBC's website at www.ibcboiler.com/recalls or alternatively at ibcboiler.com. You can also contact IBC toll-free at 844-432-8422 or send an email to [email protected].
While the recall is ongoing, it is advised that you should continue to use your central heating system, but avoid using the hot water function until the repairs are complete. Rest assured, a qualified technician, authorised by IBC, will carry out the necessary repairs. In some cases, a mixing valve may be installed to ensure the safety and efficiency of your boiler.
IBC's customer service hours are from 8 a.m. to 4:30 p.m. ET, Monday through Friday. Consumers can schedule a free repair for their boilers by contacting IBC during these hours. The "Recall" option is located at the bottom of IBC's webpage for easy access.
This recall is a precautionary measure to ensure the continued safety and reliability of IBC's products. IBC appreciates your cooperation and is committed to addressing any concerns related to this recall promptly and effectively.
