Unveiled findings by Attensi highlight a covert self-doubt issue eroding workforce efficiency
In a groundbreaking study, Attensi, a leading provider of game-based simulation training solutions and an AI-powered people performance platform, has revealed the existence of a phenomenon known as "skill masking" in the workplace. This phenomenon, which occurs when employees hide their skill gaps to appear more competent, is particularly prevalent among younger workers, with over half (58%) of employees aged 18-44 admitting to engaging in skill masking in their current role.
The study, which focused on innovation and cutting-edge AI technology, found that nearly half (46%) of the employees surveyed pretend to understand tasks they don't, and 40% actively avoid asking for help. This behavior, according to Trond Aas, CEO of Attensi, is a result of employees not feeling safe to share their weaknesses, causing them to miss the chance to truly master their roles.
The data shows a mismatch between how organizations evaluate onboarding and what employees actually experience. Success is often measured by checklists instead of confidence, leading to a lot of bad data for employers trying to benchmark skills and implement training programs.
However, the study also suggests a willingness among employees to address these issues. Two-thirds (67%) of the employees surveyed express a willingness to use confidential, AI-powered role-play tools to practice and strengthen job-critical skills privately. This opens up a new avenue for organizations serious about performance, as creating environments where people can safely stop pretending and start progressing is key, according to Aas.
The most common reported consequence of poor onboarding is diminished confidence (55%). This lack of confidence can have far-reaching effects, with 29% of employees aged 18-44 reporting frequent worries about being underqualified, and these anxieties strongly reflecting their experience on the job.
Despite the stigma, most employees (58%) say they would feel comfortable admitting skill gaps to a manager. This indicates a potential for organizations to address the issue head-on, by creating safe and supportive environments where employees feel comfortable sharing their struggles and working towards improvement.
In conclusion, the study by Attensi underscores the importance of addressing the quiet, internal struggle with confidence among workforces that begins during the onboarding process and continues through the employee lifecycle. By embracing AI-powered simulations and creating environments that foster open communication and learning, organizations can help their employees truly master their roles and reach their full potential.
