Vision specialist chain takes top spot in "Service Champions" list of 2025
In the competitive business landscape of 2025, it's evident that even in the digital age, the value of good service remains paramount. This is according to Claus Dethloff, the CEO of ServiceValue, who recently commented on the results of a customer satisfaction survey.
One of the standout performers in this year's survey was the optical chain Sehen!wutscher. The family-owned business, run by Fritz Wutscher and his family for three generations, achieved an impressive score of 80.8%, securing the second highest position.
Dethloff emphasised that good service can be a decisive factor in a consumer's choice of provider. He stated, "In an era where technology dominates, it's easy to overlook the importance of personal service. However, our findings clearly show that consumers still value a high-quality service experience."
The survey results also highlighted the success of Montana's gas division, which ranked second with a score of 80.4%. Not far behind, Morawa ranked third with a score of 80.1%.
A total of 15 companies were awarded gold in the survey, with Sehen!wutscher joining the likes of Landzeit, Hervis, Bosch, Verbund, Müller, Hofer, Dorotheum, Erste Bank, Fressnapf, Ergo, Bank for Tyrol and Vorarlberg, Radisson Hotel Group, XXXLutz, E-Tec, Deichmann, Hofer Reisen, Otto, Hartlauer, Libro, Kelag, L'Osteria, BIPA, Samsung, and Montana's electricity division.
These results underscore the importance of delivering exceptional service in today's market. As consumers continue to demand more from their providers, businesses must prioritise customer satisfaction to stay competitive and thrive in the digital age.
